Implement Zendesk application changes, automation tasks, and enhancements. Administer and maintain Zendesk configurations, including custom ticket fields, triggers, automations, and SLA policies to optimize workflows and service efficiency. Develop automation workflows using Zendesk’s native automation tools and low-code platforms to improve service operations and reduce manual effort. Write and maintain scripts in Python and JavaScript to extend Zendesk capabilities. Diagnose and resolve technical issues within Zendesk.
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Develop and maintain HL7 and FHIR interfaces with our customers' systems, working closely with the customer's interface teams. Lead the standardization of our interfaces across products and the creation of documentation for our interfaces. Provide technical expertise, guidance, and support during product implementation to ensure successful customer utilization. Work on monitoring and alerting of interface health.
As an Integration Engineer at Compa, you will develop and maintain integrations between customer systems and Compa’s data platform, in partnership with Compa’s software and data engineering teams. You will represent Compa’s security program to prospect security teams, with guidance and support from Compa’s security team. Delivering a world-class integration experience both during onboarding and on an on-going basis is a key point of differentiation for Compa.
4w PTO
As a technical leader, guide customers through technical discovery, design scalable solutions aligned with business objectives, and ensure seamless implementation. Partner with Sales, Customer Experience, Product, and Engineering to deliver tailored solutions as a trusted advisor and technical expert, thriving in solving complex problems and building strong relationships.
$100,000–$120,000
USD/year
Looking for an experienced IT Systems Engineer with deep expertise in Genesys Cloud to lead the design, implementation, and optimization of our voice communication systems. This role will focus on integrating Genesys Cloud with our CRM and backend platform APIs, ensuring high availability, system performance, and seamless customer experiences.